Klariqo vs Freshdesk:
AI Voice vs Email Helpdesk

Klariqo offers AI phone answering. Freshdesk offers email ticketing and human support workflows. See which fits your needs.

Quick Comparison

Feature Klariqo Freshdesk
AI Voice Phone Answering Yes (automated) No (human agents only)
Email Ticketing No Yes (core feature)
24/7 Phone Coverage Yes (AI never sleeps) Only if you staff 24/7
Setup Time 3 minutes 1-2 days
Starting Price $99/month (flat rate) $15/agent/month (scales with team)
Free Plan 30 minutes free Yes (limited features)
Best For Phone-first small businesses Email-heavy support teams

Key Differences

Klariqo is Better For:

  • Phone-first businesses - Customers call instead of email (restaurants, medical, home services)
  • AI automation - Want automated answering, not human agents managing email queues
  • After-hours coverage - AI answers calls 24/7 without overtime costs
  • Small teams (1-5 people) - No per-seat pricing, just flat monthly rate
  • Immediate deployment - 3 minutes setup vs days of configuration

Freshdesk is Better For:

  • Email-heavy support - Most customer inquiries come via email, not phone
  • Human support teams - 5+ agents managing complex customer issues
  • Ticketing workflows - Need SLAs, priority levels, assignment rules
  • Agent performance tracking - Monitor response times, resolution rates, CSAT scores
  • Multi-channel (email, chat, social) - Centralized inbox for all human-managed channels

Pricing Breakdown

Real costs for a small business with 3 team members

VOICE AI

Klariqo

$99/mo

Starting with website voice AI

  • Voice AI (not chatbot)
  • AI learns your business
  • 24/7 natural conversations
  • No per-seat fees
Website Voice AI: $99/mo (500 mins, $0.15/min after)
Phone Voice AI: $129/mo (500 mins, $0.15/min after)
Phone + Website: $179/mo (1000 mins, $0.12/min after)
Try Free
PER AGENT

Freshdesk

$15/agent/mo

Growth plan (email ticketing)

  • Email ticketing system
  • Automation & workflows
  • Team collaboration tools
  • No AI phone answering
Pro plan: $49/agent/month
3-agent team cost: $45-147/month
Pricing information from Freshdesk's website (January 2025)

Cost Comparison for 3-person team:

Klariqo Combined Plan: $179/month vs Freshdesk Growth: $45/month

Freshdesk is cheaper for email ticketing, but can't answer phone calls—choose based on how customers contact you

Feature-by-Feature Comparison

Feature Klariqo Freshdesk
AI Phone Answering Yes (automated) No
Voice AI for Website Yes No
Email Ticketing No Yes (core feature)
Live Chat No Yes (text-based)
Custom Knowledge Base Yes Yes
Appointment Booking Yes (automated via voice) No
Multi-language Support Yes (50+ languages) Yes (40+ languages)
Team Collaboration Coming soon Yes (shared inbox, notes)
SLA Management No Yes
Analytics & Reporting Basic Advanced (custom reports)
Mobile App Web only iOS & Android
Setup Time 3 minutes 1-2 days
Free Plan 30 minutes free Yes (limited features)

What Customers Say

Linda S.
Medical Office Manager

"We looked at Freshdesk but 95% of patient contact is phone calls, not emails. Klariqo answers appointment requests, insurance questions, and after-hours triage. Freshdesk couldn't help us—we needed AI phone answering."

★★★★★
David T.
SaaS Support Manager

"Freshdesk is perfect for our email support team. We get 200+ tickets daily, need SLAs, assignment rules, and analytics. It's $147/month for 3 agents. We don't need phone AI—customers email us, and Freshdesk handles that beautifully."

★★★★★

Frequently Asked Questions

Can I use both Klariqo and Freshdesk together?
Yes! Use Freshdesk for email ticketing with human agents and Klariqo for AI phone answering. They serve different channels—Freshdesk manages email workflows, Klariqo handles incoming calls 24/7.
Does Klariqo have email ticketing like Freshdesk?
No. Klariqo is voice-only (phone + website voice AI). If you need email ticketing, use Freshdesk. If you need AI phone answering, use Klariqo. They solve different problems.
Is Freshdesk cheaper than Klariqo?
For small teams, yes. Freshdesk Growth is $15/agent ($45 for 3 agents) vs Klariqo at $99-179/mo. But they're not comparable—Freshdesk is for email support, Klariqo is for phone answering. Choose based on how customers contact you, not just price.
Can Freshdesk answer phone calls like Klariqo?
No. Freshdesk has phone support features, but those are for human agents to make/receive calls and log them as tickets. Klariqo has AI that actually answers and handles calls automatically. Completely different use cases.
Which should I choose for my business?
Do customers email you? Choose Freshdesk. Do customers call you? Choose Klariqo. Both? Use both. Freshdesk excels at email ticketing for human support teams. Klariqo excels at AI phone answering. They're complementary, not competitors.

Try Klariqo Free

30 free minutes. No credit card required. Set up in 3 minutes.

Start Free Trial

Still comparing? See all comparisons