Klariqo vs Tidio:
Voice AI vs Text Chatbot

Klariqo offers AI voice for phone calls and websites. Tidio offers text chatbots. See which fits your business needs.

Quick Comparison

Feature Klariqo Tidio
AI Voice Phone Calls Yes No
Text Chat Widget No Yes (Lyro AI)
Voice AI Widget Yes No
Setup Time 3 minutes 10-15 minutes
Starting Price $99/month (500 mins included) $24/month (100 conversations)
Free Plan 30 minutes free (no card) 50 conversations/month
Best For Businesses that get phone calls E-commerce sites needing text chat

Key Differences

Klariqo is Better For:

  • Phone-first businesses - Restaurants, medical offices, home services that get 50+ calls/day
  • Voice over text - Customers prefer calling vs typing (older demographics, complex inquiries)
  • After-hours phone answering - AI answers calls 24/7, not just website chat
  • Natural conversations - Voice AI handles complex, multi-turn conversations better than text
  • Appointment booking via phone - Customers call to book, not chat on website

Tidio is Better For:

  • E-commerce stores - Shopify/WooCommerce sites where customers prefer text chat
  • Text-first customers - Younger demographics who prefer typing over calling
  • Low-volume chat - Less than 100 conversations/month (cheaper than Klariqo)
  • Live chat with human agents - Team inbox for human agents to manage chats
  • Website-only support - No phone calls, all support via website chat widget

Pricing Breakdown

Real costs for different usage levels

VOICE AI

Klariqo

$99/mo

Starting with website voice AI

  • Voice AI (not chatbot)
  • AI learns your business
  • 24/7 natural conversations
  • No per-conversation fees
Website Voice AI: $99/mo (500 mins, $0.15/min after)
Phone Voice AI: $129/mo (500 mins, $0.15/min after)
Phone + Website: $179/mo (1000 mins, $0.12/min after)
Try Free
TEXT CHAT

Tidio

$24/mo

Starter plan (100 conversations)

  • Text chatbot (Flows)
  • Live chat with human agents
  • Social media integrations
  • No phone AI
Lyro AI add-on: +$32.50/mo (50 AI conversations)
Growth plan: $49/mo (250 conversations)
Pricing information from Tidio's website (January 2025)

Use Case Comparison:

Need phone answering? Klariqo | Website text chat only? Tidio

Different tools for different needs—choose based on how customers contact you

Feature-by-Feature Comparison

Feature Klariqo Tidio
AI Phone Answering Yes No
Voice AI for Website Yes No
Text Chat Widget No Yes
AI Chatbot (Text) No Yes (Lyro AI)
Custom Knowledge Base Yes Yes
Appointment Booking Yes (via voice) Yes (via chat)
Multi-language Support Yes (50+ languages) Yes (12 languages)
Live Agent Handoff Coming soon Yes
Team Inbox Coming soon Yes
E-commerce Integrations Basic Shopify, WooCommerce, others
Social Media Integration No Yes (Messenger, Instagram)
Setup Time 3 minutes 10-15 minutes
Free Plan 30 minutes free 50 conversations/month forever

What Customers Say

Tom R.
Restaurant Owner

"We tried Tidio but 90% of our customers call instead of chat. Klariqo was the missing piece—AI answers phone calls during rush hours and after closing. Our missed call rate went from 40% to zero."

★★★★★
Emma K.
E-commerce Manager

"Tidio is perfect for our online store. Customers browse the site and chat with questions about sizing, shipping, returns. The Lyro AI handles 70% of inquiries automatically. We don't get phone calls, so we don't need Klariqo."

★★★★★

Frequently Asked Questions

Can I use both Klariqo and Tidio together?
Yes! Many businesses do. Use Tidio for website text chat and Klariqo for AI phone answering. They solve different problems—Tidio handles website visitors who prefer typing, Klariqo handles customers who call. They complement each other perfectly.
Which is better for e-commerce?
If your customers contact you via website chat, choose Tidio—it's built for e-commerce. If your customers call (especially for complex products, B2B, or high-ticket items), choose Klariqo. Many e-commerce businesses need both: Tidio for quick chat questions, Klariqo for phone orders.
Does Klariqo have text chat like Tidio?
No. Klariqo is voice-only (phone calls + voice widget on website). If you need text chat, use Tidio. If you need voice AI, use Klariqo. They're designed for different use cases.
Is Tidio cheaper than Klariqo?
For low volume, yes. Tidio starts at $24/mo for 100 conversations. But costs scale quickly—250 conversations is $49/mo + $32.50 for Lyro AI = $81.50/mo. Klariqo is $99/mo for 500 minutes of voice. Choose based on whether you need text chat or voice AI, not just price.
Which should I choose for my business?
Simple: Do customers call you? Choose Klariqo. Do customers chat on your website? Choose Tidio. Do both? Use both. Tidio can't answer phone calls. Klariqo doesn't do text chat. They're complementary, not competitors.

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