Refunds & Chargebacks
Our fair and transparent billing policies
We want you to be completely satisfied with Klariqo. Our refund and chargeback policies are designed to be fair, transparent, and protect both our customers and our business.
Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for new subscribers who are not satisfied with our service.
- Full refund available within 30 days of first subscription
- No questions asked for usage under 100 calls
- Pro-rated refund for annual subscriptions
- Refunds processed within 5-10 business days
Eligible for Refund
- Service not meeting expectations
- Technical issues preventing usage
- Billing errors or duplicate charges
- Service downtime exceeding SLA
Not Eligible
- Usage exceeding fair use limits
- Violation of terms of service
- Requests after 30-day period
- Add-on services and integrations
Usage-Based Billing
Call Overages & Adjustments
Billing Errors: Incorrect call counting or technical failures result in automatic credits
Service Issues: Credits issued for calls affected by platform downtime
Dispute Resolution: Fair review process for questioned charges
Chargeback Policy
Please Contact Us First
Before initiating a chargeback, please contact our billing team. We can often resolve issues faster and avoid unnecessary fees.
Chargebacks can take 60-90 days to resolve and may result in service suspension during the dispute period.
Direct Resolution
Contact billing@klariqo.com for immediate assistance with billing concerns.
24-Hour Response
We respond to billing inquiries within 24 hours during business days.
Dispute Protection
All transactions are logged with detailed usage data for dispute resolution.
How to Request a Refund
Step 1: Contact Us
Email billing@klariqo.com with your account details and reason for the refund request.
- Account email address
- Billing period in question
- Reason for refund request
Step 2: Review Process
Our billing team will review your request within 2-3 business days.
- Account usage verification
- Policy eligibility check
- Refund amount calculation
Billing Support
Have questions about billing, refunds, or chargebacks? Our billing team is here to help:
- Billing Questions: billing@klariqo.com
- Refund Requests: billing@klariqo.com
- General Support: support@klariqo.com
- Response time: Within 24 hours on business days