Terms and Conditions
Last updated: December 2024
These Terms and Conditions govern your use of Klariqo's enterprise voice AI platform and services. By accessing or using our services, you agree to be bound by these terms.
Service Agreement
Platform Access
- Enterprise voice AI platform usage
- API access and integration support
- Technical documentation and resources
- Customer support and maintenance
Usage Guidelines
- Use services in compliance with applicable laws
- Maintain security of account credentials
- Report any security vulnerabilities promptly
- Respect system limits and fair usage policies
Billing & Payments
Payment Terms
- Monthly subscription billing
- Usage-based pricing for overages
- Enterprise contracts available
- Automatic payment processing
Cancellation
- Cancel anytime with notice
- Pro-rated refunds where applicable
- Data retention per agreement
- Transition support available
Intellectual Property
Klariqo Rights
We retain all rights to our platform, technology, and intellectual property.
- Voice AI models and algorithms
- Platform software and infrastructure
- Documentation and materials
Your Rights
You retain ownership of your data and business information.
- Customer interaction data
- Business logic and configurations
- Generated insights and reports
Service Limitations
Important Disclaimers
While we strive for high availability and performance, please note:
- Services provided "as-is" with 99.95% uptime SLA
- AI accuracy may vary based on use case and data quality
- Regular maintenance windows for updates and improvements
- Third-party service dependencies may affect availability
Questions & Support
For questions about these terms or our services, please contact:
- Email: legal@klariqo.com
- Support: support@klariqo.com
- Business hours: Monday-Friday, 9 AM - 6 PM AEST